
Stakeholder engagement
Why do people hold particular attitudes about fundraising?
Ask a member of the public what they don’t like about charities and there’s a good chance – assuming that they do actually have a beef with nonprofits – that they’ll say something like senior staff salaries, or that there's too much spent on fundraising. Yet studies also show that people regularly overestimate the percentage of their donation that a charity spends on administration and underestimate how much is spent on the cause.
In short, many people do not have a clear understanding of how fundraising works.
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However, charities have not been able to make the public ‘understand’ how modern charities work, and when fundraisers try to tackle these critical attitudes, they often make little headway.
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This is partly because – perhaps largely because – charities do not engage with what sits are the heart of these negative attitudes, which is often a moral conviction about the way charities ought, or ought not, behave.
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Yet there is little research or theory to explain why people hold such negative attitudes towards charities and fundraising.
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As a result, little progress is made in engaging with the public to co-create with them mutual understanding of modern charity and fundraising practices and reduce the conflict and tension at the charity-public interface – which is more often than not fundraising.
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Fundraisers and their critics are, almost literally, talking in different languages. That is what this strand of Rogare’s work aims to redress.
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We want to:
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Understand why (some) people have negative attitudes about being asked to give to charity so we can have better conversations with them about their concerns.
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Engage with people to co-create with them understanding about being asked to give to charity and so reduce tensions and hostility to fundraising.
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Build the consistent messaging that will enable fundraisers to engage with people by understanding what their objections to being asked to give to charity are.​
We believe our key insight is that many negative attitudes are ideological in nature, an idea we developed into a set of ideas we call Anti-donation Theory. We used this to help tackle the second and third challenges above by working with AFP-Canada to develop the new Canadian Fundraising (AFP Canada has trained 500 advocates to use its key messages). In extension of these core ideas, we also devised a set of standard responses to advocate for fundraising when colleagues argue that continuing to do so in particular exceptional circumstances – such a pandemic or war – would be in appropriate.
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And, in a crossover with our project exploring the history/historiography of fundraising, we have compiled a timeline of negative perceptions of fundraising, which has its now sub-timeline of the use of the phrase ‘necessary evil’, going back more than 150 years.

Further reading
​Read Ian MacQuillin’s articles on the Critical Fundraising Blog that explore these concepts:
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The ideological attack on fundraising, Part 3 – why we need an ideological defence.
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Moralists at the feast – what really drives public hostility to fundraising?
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This is a public information announcement about understanding charities.